1. Returns Eligibility
- Items can be returned within 30 days with a valid receipt.
- Products must be unused, uncut, and in original condition.
- Custom-cut or shaped products cannot be returned unless faulty.
2. Non-Returnable Items
- Cut-to-size foam or rubber sheets
- Custom shapes or designs
- Opened or used items that cannot be resold for hygiene or safety reasons
3. Defective or Incorrect Items
- If your item is faulty, damaged, or not as described, contact us within 7 days.
- We will replace the item or provide a full refund in line with Australian Consumer Law (ACL), which gives consumers the right to a remedy for major faults.
4. Refunds
- Refunds are issued to the original payment method within 7–10 business days of receiving the returned item.
- Shipping costs are non-refundable, except for faulty or incorrect items.
5. Exchanges
- Exchanges are accepted for items of the same type and value, subject to stock availability.
- Postage for exchanges is at the customer’s expense unless due to an error on our part.
6. Returns via Post
- Customers are responsible for return postage unless the item is defective or incorrect.
- Please pack items securely to avoid damage.
- We recommend using a tracked shipping service.
7. Consumer Rights under ACL
- Nothing in this policy affects your rights under the Australian Consumer Law.
- You are entitled to a repair, replacement, or refund if a product is faulty, unsafe, or not as described, even if it is outside our standard return period.